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The IMS – Integrated Management System (IS0 9001, ISO 14001 : 2015, OHSAS 18001 /ISO 45001 & ISO 39001- Road Traffic Safety certification was a unique and systematic, with focus on QEHS (Quality, Health, Environment & Safety aspects ) and the QEHS + RTS metrics(Road Traffic Safety ) is a great value to the business model for

  • Toll operations & Road  Maintenance
  • Municipal Solid Waste
  • Solar Plant

Focused & Penetrating Approach:
2015-2016 & 2017 – 2018

Somdev Singh ( SVP –Business Excellence & PMO
Virender Singh ( SVP –Business Excellence & PMO)

The 6 sigma journey with Green Belt training of core members, followed by project selection and facilitation is a great learning and business value add

The financial benefits accrued due to projects was fantastic

Real Business Value : 2015- 2016

Eric Lombart (Plant Head)

Risk Management framework (ISO 31000) , HR Data Analytics & TCM model approach was a Great value add & it cuts across the business functions and is important for business continuity management

Great Value Add & Engaging : 2013-2014 & 2017- 2018

Manoj Sethi (Senior Vice President-HR & Commercial)

Business process rviews and process mapping with integrated Risk based approach was very thorough and meaningful.

The “Business Process Review” for the core processes was a real value add & resulted not only cost saving but process improvement  by NVA elimination, plugging in IT gaps & TAT reduction for Policy issuance & Claims process

Focused & Great Results : 2012 – 2013 & 2017 -2018

Vikas Gujral (Chief Operating Officer)
Neeraj Basur (Chief Finance  Officer)

Implementing ISO 9001: 2015 for Geosansar Insurance in the star the tup phase of operations with process based approach & comprehensive audits made the difference for the process improvements & attaining ISO certification

Great Persistence : 2015-2016

P Kamalakar Sai (Director)

The SIPOC based Business Process framework, Dashboard Metrices & Process Audits were a key drivers for our ISO 9001 : 2008

Certification The Process framework and metrics was a good tool to manage business operations and sets a disciplined approach

Great persistence : 2012 -2013

Vikrant Gugnani (Executive Director)

The ISO 9001 : 2008 Certification with strong process based culture , Metces & penetrating audits made the real business impact

Valuable contribution : 2012 …

Snehal Gambhir (Chief Operating Officer)

The “BIG TICKET” drive of cost saving & process improvement has yielded into Crores of Rupee saving for the ESCORT group of companies :

  • Escorts Agri Machinery
  • Escorts Engg Division
  • Escorts Construction Equipment

Focused Approach & Great Results : 2010 – 2011

Nikhil Nanda (Joint Managing Director )

The Business Process framework based on ISO 20000 – 1 (IT based Service Management) was a key enabler for our ISO 9001 : 2008 Certification & setting up process based culture for Reliance Securities Ltd.

Great persistence : Dec 2010

Vikrant Gugnani (Executive Director)

The Business Process Audit training gave us insight of process auditing aspects – Controls, CTQ’s, etc

Great learning of how to conduct Business Process Audits

Highly Motivating 2010…..

Neeraj Sethi (Operations & Quality)

NABH was a great experience of laying down hospital policies & procedures. It helped us to bring in a disciplined process culture.

Sunil is a thorough professional with a great knowledge of best practices in the healthcare & pushes himself & everyone to achieve the desired goals.

Commendable Effort : 2008 – 2009

Dr. Shankar Narang (GM Operations & Quality)

The BPMS – Business Process Management system helped in framing our business processes with CTQ measures,

Process Audit systems with rating score is new concept for Business process compliance

Valuable contribution : 2008 – 2009

Ciby James ( Vice President – Business Excellence )

It started with “Big Y Drill” to laying down “Frame of Processes” to “Dashboards” to “Process Audits” to “ISO certification ” for all Reliance ADAG group businesses.

Journey continues for our businesses.

Valuable & Deep engagement t : 2006 – 2007 & 2007 – 2008 

Arun Hariharan (President -Biz Excellence & KM -Reliance Capital Ltd.)

The BPMS – Business Process Management system helped in Meshing our People , Processes & Systems related to “Patient care” and created a culture of “Process Approach” & “Dashboard Measurements” across all our Max hospitals and we also achieved the ISO 9001 : 2000 certification

  • Max Hospital – Panchsheel
  • Max Hospital – Pitampura
  • Max Hospital – Noida
    Head office- Okhla
  • Max Devki Devi Heart & Vascular
    Institute, Saket
  • Max Balaji Diagnostic & Research Centre, Patpar Ganj

My compliments – Great Involvement & persistence! – 2005 /2006 …..

Analjit Singh (Chairman – Max India)

The ISO 9001 : 2000 certification for our Mobile services at Delhi circle was due to rigorous “Internal Process Audits and a disciplined approach which helped in aligning all our customer life cycle.

The internal audits was truly a value add and a great learning experience for our personnel

Congratulations to Business Strategic Solutions! – 2005 …

Amit Chadha (Head – Business Excellence)

The journey of “BPMS & ISO 9001 “ was truly rewarding & a great learning experience and created basic Hygiene for Max New York Life insurance integrating all our Businesses processes and we became the 1st Life Insurance Company in year 2003 achieving ISO 9001 : 2000 certification

Repeat performance for all 9 service centers of ISO certification in the year 2005 at Delhi, Mumbai, Kolkatta, Pune, Ahmedabad, Surat, Hyderabad , Bangalore & Chennai

Kudos to Business Strategic Solutions! – 2003-2004 & 2005 – 2006

Sanjeev Mago (Sr. VP–Operations & Quality)
Max New York Life insurance Co Ltd

The 6 Sigma champions leadership training program conducted for the 1st Line of the CEO was a SINCERE ATTEMPT & resulted into clear thinking of identifying 6 Sigma project & tools / Techniques for review of 6 sigma Projects

Good & Sincere Effort – 2004

Vineet Sharma (Chief Quality Officer- Hindustan Times)

The Business Process Reviews / Audits of Key Customer Interfacing Processes–Sales / Installation / Customer Complaints / Fault Repair Billing & Billing at ALL our AIRTEL circles was an Eye Opener and resulted in elimination of non value added activities and also identified some Best practices followed in pockets which were replicated across and resulted in significant process improvements

Remarkable Experience ! 2003 – 2006)

Rajan Anand (Head Quality & Knowledge Management)

Other Clients