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The Business Process Reengineering intervention covering Mapping of 100 (+) Business Processes (Operations , HR , IT etc ) , 50 (+) Polices & Procedures and Information Security & Cyber Security Risk Controls with integrated Risk Based approach, Legal requirements with Key Metrices, followed by Deployment & Audit was In-depth & very useful in transforming the organization work Culture and Laying down base for ISO 9001 & ISO 27001 certification

Very Demanding & Purposeful: 2019 – 2020

Sumit Rai (CEO)

The Process drive  Initiative was an Eye Opener, for creating process Culture Across the organization

It covered Mapping of Business processes of  Operational and Support  functions along with Key Matrices and Deployment in practise

Very Useful: 2019 – 2020

Rohtash Mal (Chairman & MD)

The HR assessment  of JK Group Companies (JK Fenner ,JK Tyres, JK Paper, JK Lakshmi Cement ) for HR aspects as per JK – PMA Award criteria was very probing and insightful. The Judging of JK Udaan Competition for best improvement project was useful & very motivating for the participating teams.

Probing & Insightful: 2018 – 2019 & 2019 – 2020

Prem Singh & A. Thiru (President-Corporate HR)

The ISO 21001 Certification –Education Organization Management System covered different aspects of School processes for Education of Nursery & Primary Schooling  e.g. Admission Process, Curriculum Development & Delivery, Child Assessment & overall development of child i.e. Social, Psychological and the knowledge aspects.

Highly Intense & focused: 2019 – 2020

Hema Harchandani (Managing Director)

The ISO 9001:2015  certification journey was remarkable with focus on clear process work steps, controls, Risks, Measures, responsibility with the aim of Continual Improvement, Legal compliance & Customer satisfaction.

Structured and Systematic: 2018 – 2019

Kamlakar S Palavalasa – (Chief Executive Officer)


The Journey of ISO 9001 : 2015 Upgrade was phenomenal and huge for all the lines of Business

The integrated Risk Based Management Framework was new and quite useful

 Very Useful &  Engaging: 2017 – 2018

The ISO 27001 Certification – Information Security Management System covered different aspects of Information security related to IT , HR , Admin , Operations & Suppliers, including the Business continuity  aspect with focus on information security risk assessment and mitigation of risks for sustenance

Highly Intense & focused: 2018 – 2019

Vikrant Gugnani (Managing Director)

The Six Sigma Green Belt training of core members, followed by process walk through & Audit, was a real value add in the identification of improvement opportunities for Lean i.e VSM – Value Stream Map

Great Value: 2017-18 & 2019-20

Neeraj Basur (Group CFO )

The ISO 13131 ( Tele Health services ) Training was very informative ) and the GAP Assessment conducted at Head office and site locations – Primary Health centre was deep and intense and lot of value add.

Deep  & Intense: 2019 – 2020

Kiran Chauhan (Project Coordinator)


The IMS-Integrated Management System( IS0 9001,ISO 14001: 2015,OHSMS ISO 45001 & ISO 39001- Road Traffic Safety certification was a unique and systematic, with focus on QEHS (Quality, Health, Environment & Safety aspects ) and the QEHS + RTS metrics (Road Traffic Safety ) is a great value to the business model for

  • Toll operations & Road  Maintenance
  • Municipal Solid Waste
  • Solar Plant

Focused & Penetrating Approach: 2015-16 & 2017-18

Somdev Singh & Virender Singh (SVP – Business Excellence & PMO)

The 6 sigma journey with Green Belt training of core members, followed by project selection and facilitation is a great learning and business value add. The financial benefits accrued due to projects was fantastic

Real Business Value: 2015 – 2016

Eric Lombart (Plant Head)

The Risk Management framework (ISO 31000) , HR Data Analytics & TCM model approach was a Great value add & it cuts across the business functions and is important for business continuity management

Great Value Add & Engaging: 2013 – 2014 & 2017- 2018

Manoj Sethi(Sr Vice President – HR  & Commercial)


Business process reviews and process mapping with integrated Risk based approach was very thorough and meaningful.

The “Business Process Review” for the core business processes was a real value addition  & resulted  not only cost saving, but also process improvement  by NVA elimination, plugging in IT gaps & TAT reduction for Policy issuance & Claims process

Focused & Great Results: 2012 – 2013 & 2017 – 2018

Vikas Gujral (Chief Operating Officer)
Neeraj Basur (Chief Finance Officer)

               The SIPOC based Business Process framework, Dashboard Metrices & Process Audits were a key drivers for our ISO 9001 : 2008

Certification The Process framework and metrics was a good tool to manage business operations and sets a disciplined approach

Great persistence : 2010 – 2013

Vikrant Gugnani (Executive Director)

The ISO 9001 : 2008 Certification with strong process based culture , Metrices & penetrating audits made the real business impact

Valuable contribution : 2012-2013

Snehal Gambhir (Chief Operating Officer)

The “BIG TICKET” drive of cost saving & process improvement has yielded into Crores of Rupee saving for the ESCORT group of companies

  • Escorts Agri Machinery
  • Escorts Engg Division
  • Escorts Construction Equipment

Focused Approach & Great Results:2008 – 2010 – 2011

Rohtash Mal  (CEO – Escorts Agri)

Nikhil Nanda ( Joint Managing Director )

The Business Process Audit training gave us insight of process auditing aspects – Controls, CTQ’s, etc

Great learning of how to conduct Business Process Audits

Highly Motivating 2010…!!

Neeraj Sethi (Operations & Quality)

The NABH accreditation was a great experience of laying down hospital Medical  policies & procedures. It helped us to bring in a disciplined process culture.

Sunil is a thorough professional with a great knowledge of best practices in the healthcare & pushes himself & everyone to achieve the desired goals

Commendable Effort : 2008 – 2009

Dr. Shankar Narang (GM Operations & Quality)


It started with “Big Y Drill” to laying down “Frame of Processes” to “Dashboards” to “Process Audits” to “ISO certification ” for all Reliance ADAG group businesses.

The Continual improvement Journey continues for our line of businesses.

Valuable & Deep engagement : 2006 – 2007 & 2007 – 2008 

Arun Hariharan (President -Biz Excellence & KM -Reliance Capital Ltd.)

The BPMS – Business Process Management system helped in Meshing our People , Processes & Systems related to “Patient care” and created a culture of “Process Approach” & “Dashboard Measurements” across all our Max hospitals and we also achieved the ISO 9001 : 2000 certification

  • Max Hospital – Panchsheel
  • Max Hospital – Pitampura
  • Max Hospital – Noida
  • Head office- Okhla
  • Max Devki Devi Heart & Vascular Institute Saket
  • Max Balaji Diagnostic & Research, PatparGanj

 Great Involvement & persistence!

– 2005 /2006 – 2008.

Analjit Singh (Chairman – Max India)


The ISO 9001 : 2000 certification for our Mobile services at Delhi circle was due to rigorous “Internal Process Audits and a disciplined approach which helped in aligning all our customer life cycle.

The internal audits was truly a value add and a great learning experience for our personnel

Congratulations to Business Strategic Solutions! 

2005 – 2006

Amit Chadha (Head – Business Excellence)


The journey of “BPMS & ISO 9001″ was truly rewarding & a great learning experience and created basic Hygiene for Max New York Life insurance integrating all our Businesses processes and we became the 1st Life Insurance Company in year 2003 achieving ISO 9001 : 2000 certification

Repeat performance for all 9 service centers of ISO certification in the year 2005 at Delhi, Mumbai, Kolkatta, Pune, Ahmedabad, Surat, Hyderabad, Bangalore & Chennai

Kudos to Business Strategic Solutions! 

 2003-2004 & 2005 – 2006

Sanjeev Mago (Sr. VP – Operations & Quality)

The 6 Sigma champions leadership training program conducted for the 1st Line of the CEO was a SINCERE ATTEMPT & resulted into clear thinking of identifying 6 Sigma project & tools / Techniques for review of 6 sigma Projects

Good & Sincere Effort – 2004

Vineet Sharma (Chief Quality Officer)




The business Process Reviews / Audits of Key Customer Interfacing Processes–Sales / Installation / Customer Complaints / Fault Repair Billing & Billing at ALL our AIRTEL circles was an Eye Opener and resulted in elimination of non value added activities and also identified some Best practices followed in pockets which were replicated across and resulted in significant process improvements

Remarkable Experience ! 2003 – 2006)

Rajan Anand (Head Quality & Knowledge Management

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