||The Business Process Reengineering intervention covering Mapping of 100 (+) Business Processes (Operations , HR , IT etc ) , 50 (+) Polices & Procedures and Information Security & Cyber Security Risk Controls with integrated Risk Based approach, Legal requirements with Key Metrices, followed by Deployment & Audit was In-depth & very useful in transforming the organization work Culture and Laying down base for ISO 9001 & ISO 27001 certification
Very Demanding & Purposeful: 2019 – 2020
Sumit Rai (CEO)
|The Process drive Initiative was an Eye Opener, for creating process Culture Across the organization
It covered Mapping of Business processes of Operational and Support functions along with Key Matrices and Deployment in practise
Very Useful: 2019 – 2020
Rohtash Mal (Chairman & MD)
|The HR assessment of JK Group Companies (JK Fenner ,JK Tyres, JK Paper, JK Lakshmi Cement ) for HR aspects as per JK – PMA Award criteria was very probing and insightful. The Judging of JK Udaan Competition for best improvement project was useful & very motivating for the participating teams.
Probing & Insightful: 2018 – 2019 & 2019 – 2020
Prem Singh & A. Thiru (President-Corporate HR)
|The ISO 21001 Certification –Education Organization Management System covered different aspects of School processes for Education of Nursery & Primary Schooling e.g. Admission Process, Curriculum Development & Delivery, Child Assessment & overall development of child i.e. Social, Psychological and the knowledge aspects.
Highly Intense & focused: 2019 – 2020
Hema Harchandani (Managing Director)
|The ISO 9001:2015 certification journey was remarkable with focus on clear process work steps, controls, Risks, Measures, responsibility with the aim of Continual Improvement, Legal compliance & Customer satisfaction.
Structured and Systematic: 2018 – 2019
Kamlakar S Palavalasa – (Chief Executive Officer)
The Journey of ISO 9001 : 2015 Upgrade was phenomenal and huge for all the lines of Business
The integrated Risk Based Management Framework was new and quite useful
Very Useful & Engaging: 2017 – 2018
|The ISO 27001 Certification – Information Security Management System covered different aspects of Information security related to IT , HR , Admin , Operations & Suppliers, including the Business continuity aspect with focus on information security risk assessment and mitigation of risks for sustenance
Highly Intense & focused: 2018 – 2019
Vikrant Gugnani (Managing Director)
|The Six Sigma Green Belt training of core members, followed by process walk through & Audit, was a real value add in the identification of improvement opportunities for Lean i.e VSM – Value Stream Map
Great Value: 2017-18 & 2019-20
Neeraj Basur (Group CFO )
|The ISO 13131 ( Tele Health services ) Training was very informative ) and the GAP Assessment conducted at Head office and site locations – Primary Health centre was deep and intense and lot of value add.
Deep & Intense: 2019 – 2020
Kiran Chauhan (Project Coordinator)
|The IMS-Integrated Management System( IS0 9001,ISO 14001: 2015,OHSMS ISO 45001 & ISO 39001- Road Traffic Safety certification was a unique and systematic, with focus on QEHS (Quality, Health, Environment & Safety aspects ) and the QEHS + RTS metrics (Road Traffic Safety ) is a great value to the business model for
Focused & Penetrating Approach: 2015-16 & 2017-18
Somdev Singh & Virender Singh (SVP – Business Excellence & PMO)
|The 6 sigma journey with Green Belt training of core members, followed by project selection and facilitation is a great learning and business value add. The financial benefits accrued due to projects was fantastic
Real Business Value: 2015 – 2016
Eric Lombart (Plant Head)
|The Risk Management framework (ISO 31000) , HR Data Analytics & TCM model approach was a Great value add & it cuts across the business functions and is important for business continuity management
Great Value Add & Engaging: 2013 – 2014 & 2017- 2018
Manoj Sethi(Sr Vice President – HR & Commercial)
|Business process reviews and process mapping with integrated Risk based approach was very thorough and meaningful.
The “Business Process Review” for the core business processes was a real value addition & resulted not only cost saving, but also process improvement by NVA elimination, plugging in IT gaps & TAT reduction for Policy issuance & Claims process
Focused & Great Results: 2012 – 2013 & 2017 – 2018
Vikas Gujral (Chief Operating Officer)
|The SIPOC based Business Process framework, Dashboard Metrices & Process Audits were a key drivers for our ISO 9001 : 2008
Certification The Process framework and metrics was a good tool to manage business operations and sets a disciplined approach
Great persistence : 2010 – 2013
Vikrant Gugnani (Executive Director)
|The ISO 9001 : 2008 Certification with strong process based culture , Metrices & penetrating audits made the real business impact
Valuable contribution : 2012-2013
Snehal Gambhir (Chief Operating Officer)
|The “BIG TICKET” drive of cost saving & process improvement has yielded into Crores of Rupee saving for the ESCORT group of companies
Focused Approach & Great Results:2008 – 2010 – 2011
Rohtash Mal (CEO – Escorts Agri)
Nikhil Nanda ( Joint Managing Director )
|The Business Process Audit training gave us insight of process auditing aspects – Controls, CTQ’s, etc
Great learning of how to conduct Business Process Audits
Highly Motivating 2010…!!
Neeraj Sethi (Operations & Quality)
|The NABH accreditation was a great experience of laying down hospital Medical policies & procedures. It helped us to bring in a disciplined process culture.
Sunil is a thorough professional with a great knowledge of best practices in the healthcare & pushes himself & everyone to achieve the desired goals
Commendable Effort : 2008 – 2009
Dr. Shankar Narang (GM Operations & Quality)
It started with “Big Y Drill” to laying down “Frame of Processes” to “Dashboards” to “Process Audits” to “ISO certification ” for all Reliance ADAG group businesses.
The Continual improvement Journey continues for our line of businesses.
Valuable & Deep engagement : 2006 – 2007 & 2007 – 2008
Arun Hariharan (President -Biz Excellence & KM -Reliance Capital Ltd.)
|The BPMS – Business Process Management system helped in Meshing our People , Processes & Systems related to “Patient care” and created a culture of “Process Approach” & “Dashboard Measurements” across all our Max hospitals and we also achieved the ISO 9001 : 2000 certification
Great Involvement & persistence!
– 2005 /2006 – 2008.
Analjit Singh (Chairman – Max India)
The ISO 9001 : 2000 certification for our Mobile services at Delhi circle was due to rigorous “Internal Process Audits and a disciplined approach which helped in aligning all our customer life cycle.
The internal audits was truly a value add and a great learning experience for our personnel
Congratulations to Business Strategic Solutions!
2005 – 2006
Amit Chadha (Head – Business Excellence)
||The journey of “BPMS & ISO 9001″ was truly rewarding & a great learning experience and created basic Hygiene for Max New York Life insurance integrating all our Businesses processes and we became the 1st Life Insurance Company in year 2003 achieving ISO 9001 : 2000 certification
Repeat performance for all 9 service centers of ISO certification in the year 2005 at Delhi, Mumbai, Kolkatta, Pune, Ahmedabad, Surat, Hyderabad, Bangalore & Chennai
Kudos to Business Strategic Solutions!
2003-2004 & 2005 – 2006
Sanjeev Mago (Sr. VP – Operations & Quality)
|The 6 Sigma champions leadership training program conducted for the 1st Line of the CEO was a SINCERE ATTEMPT & resulted into clear thinking of identifying 6 Sigma project & tools / Techniques for review of 6 sigma Projects
Good & Sincere Effort – 2004
Vineet Sharma (Chief Quality Officer)
|The business Process Reviews / Audits of Key Customer Interfacing Processes–Sales / Installation / Customer Complaints / Fault Repair Billing & Billing at ALL our AIRTEL circles was an Eye Opener and resulted in elimination of non value added activities and also identified some Best practices followed in pockets which were replicated across and resulted in significant process improvements
Remarkable Experience ! 2003 – 2006)
Rajan Anand (Head Quality & Knowledge Management