The IMS – Integrated Management System (IS0 9001, ISO 14001 :2015 & OHSAS 18001 certification for

  • – Toll operations & Road Maintenance
  • – Municipal Solid Waste
  • – Solar Plant

Was unique and systematic with focus on QEHS (Quality, Health, Environment & Safety ) and the QEHS metrics is a great value to the business Focused & Penetrating : 2015-2016 Somdev Singh (Senior Vice President)

The 6 sigma journey with Green Belt training of core members, followed by project selection and facilitation is a great learning and business value add …........The financial benefits accrued due to projects was fantastic Real Business Value : 2015 Eric Lombart (Plant Head)

Implementing ISO 9001: 2015 for Geosansar Insurance in the startup phase of operations with process based approach & comprehensive audits made the difference for process improvements & attaining certification Great Persistence : 2015 P Kamalakar Sai (Director)

The TCM –Total Cost Management Model “, “Balanced Score Card”, “ Risk Management framework” & Data Analytics in HR was a Great value add & was well integrated across the organization Great Value Add & Integrated Approach : 2013 -2014 Manoj Sethi
(Senior Vice president-HR & Commercial)

The "Business Process Review" for the core processes was a real value add & resulted not only cost saving but process improvement by NVA elimination, plugging in IT gaps & TAT reduction for Policy issuance & Claims process Focused & Great Results : 2012 -2013 Neeraj Basur 
(Chief Finance officer)

The SIPOC based Business Process framework, Dashboards & Audits  was a key driver for our ISO 9001 : 2008 Certification Great persistence : 2012 -2013 Vikrant Gugnani
(Executive Director)

The ISO 9001 : 2008 Certification with strong process based culture & penetrating audits made the real business impact Valuable contribution : 2012 ……Snehal Gambhir (Chief operating officer)


The "BIG TICKET" drive of cost saving & process improvement has yielded into Crores of Rupee saving for the ESCORT group of companies :

  • - Escorts Agri Machinery
  • - Escorts Engg Division
  • - Escorts Construction Equipment

Focused Approach & Great Results : 2011 Nikhil Nanda
(Joint Managing Director )

Reliance Securities Ltd.

The Business Process framework based on ISO 20000 – 1 (IT based Service Management) was a key enabler for our ISO 9001 : 2008 Certification & setting up process based culture for Reliance Securities Ltd. Great persistence : Dec 2010 Vikrant Gugnani
(Executive Director)

ICICI Prudential

The Business Process Audit training gave us insight of process auditing aspects – Controls , CTQ’s , etc
Great learning of how to conduct Business Process Audits Highly Motivating 2010 Neeraj Sethi & Hiral S
(Operations  & Quality)

Paras Hospitals

NABH was a great experience of laying down hospital policies & procedures . It helped us to bring in a disciplined process culture.

Sunil is a thorough professional with a great knowledge of best practices in the healthcare & pushes himself & everyone to achieve the desired goals. Commendable Effort : 2008 - 2009 Dr. Shankar Narang
(GM Operationas & Quality)


The BPMS - Business Process Management system helped in framing our business processes with CTQ measures,

Process Audit systems with rating score is new concept for Business process compliance Valuable contribution : 2008 - 2009 ……Ciby James ( Vice President - Business Excellence )

Reliance Life Insurance

Reliance General Insurance

Reliance Mutual Fund

Reliance Money

Reliance Consumer Finance

It started with "Big Y Drill" to laying down "Frame of Processes" to "Dashboards" to "Process Audits" to "ISO certification " for all Reliance ADAG group businesses

....Journey continues for our businesses.

  • Valuable contribution
    : 2006 - 2007
  • : 2007 - 2008

……Arun Hariharan (President -Biz Excellence & KM -Reliance Capital Ltd.)

The "Business Process Auditor " training was a big time hit & it helped in creating our "Pool of auditors" & their "certification" Valuable contribution : 2007 ……Asit Saxena (Associate Director - Transformation Services)

Max Heart

Max Healthcare

Max Balaji Hospital

The BPMS - Business Process Management system helped  in Meshing our People ,  Processes & Systems related to “Patient care” and created a culture of “Process Approach” & “Dashboard Measurements” across all our Max hospitals and  we also achieved the  ISO 9001 : 2000 certification

  • - Max Hospital - Panchsheel
  • - Max Hospital - Pitampura
  • - Max Hospital - Noida
  • - Head office- Okhla
  • - Max Devki Devi Heart & Vascular Institute, Saket Max Balaji Diagnostic & Research Centre , PatparGanj

My compliments ……… Great Involvement & persistence! - 2005 /2006 ……Analjit Singh (Chairman – Max India)

Airtel - Express Yoursel

The ISO 9001 : 2000 certification for our Mobile services at Delhi circle was due to rigorous “Internal Process Audits and a disciplined approach which helped in aligning all our customer life cycle.

The internal audits was truly a value add and a great learning experience for our personnel Congratulations to Business Strategic Solutions! - 2005 ……Amit Chadha
(MBB & Head – Business Excellence)

The journey of BPMS & ISO 9001 was truly rewarding & a great learning experience and created basic Hygiene for Max New York Life insurance integrating all our Businesses processes and we became the 1st Life Insurance Company in year 2003 achieving ISO 9001 : 2000 certification

Repeat performance for all 9 service centers of ISO certification in the year 2005 at Delhi, Mumbai, Kolkatta, Pune, Ahmedabad, Surat, Hyderabad , Bangalore & Chennai Kudos to Business Strategic Solutions! - 2003-2004 ……Sanjeev Mago (Sr VP–Operations & Quality) – Max new York Life insurance

Hindustan Times

The 6 Sigma champions leadership training program conducted for the 1st Line of the CEO was a SINCERE ATTEMPT & resulted into clear thinking of identifying 6 Sigma project & tools / Techniques for review of 6 sigma Projects Good & Sincere Effort - 2004 ....Vineet Sharma
(Chief Quality Officer) Hindustan Times


The Business Process Reviews / Audits of Key Customer Interfacing Processes–Sales / Installation / Customer Complaints / Fault Repair Billing & Billing at ALL our circles was an Eye Opener and resulted in elimination of non value added activities and also identified some Best practices followed in pockets which were replicated across and resulted in significant process improvements

Remarkable Experience !
……Rajan Anand (Head Quality& Knowledge Management)

Kokilaben Dhirubhai Ambani Hospital & Medical Research Centre Field Fresh

...and many more



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